Returns & Refunds
Last updated:
We want you to be happy with your AiraBreeze. This page explains how returns, refunds and exchanges work.
30-day return window
You have 30 days from the day you receive your order to request a return, in addition to your statutory 14-day right of cancellation under the Consumer Contracts Regulations 2013.
What we can accept
- Unopened items in original packaging
- Opened items that are in a resalable condition (light use, all parts and manual returned)
- Faulty or damaged items — full refund or replacement
What we cannot accept
- Items showing significant wear or damage caused after delivery
- Missing accessories, cables, water tank or the original manual
- Items returned outside the 30-day window without a valid faulty-goods claim
How to start a return
- Email support@techstrends.shop with your order number, the reason for return and (if faulty) a short description and photo.
- We reply within 1 business day with the return address and instructions.
- Send the item back using a tracked service.
- Once received and inspected, we process the refund within 5 business days.
Refund method
Refunds are issued to the original payment method. It typically takes 3–10 business days for the funds to appear, depending on your bank.
Return shipping costs
If the item is faulty, damaged or incorrectly supplied, we cover the return shipping. For "change of mind" returns, the return shipping cost is the buyer's responsibility.
Faulty items
Under the Consumer Rights Act 2015 you are entitled to a repair, replacement or refund if the item is faulty. This right is in addition to any manufacturer's warranty.
Questions?
Email us at support@techstrends.shop. We're happy to help.