Refund & Returns

Last updated: July 9, 2026 · Reviewed by the IonDrops editorial team

IonDrops.shop does not process refunds directly. Refunds and returns are handled by the official IonDrops supplier, which is where your payment was processed and where your product was shipped from.

The guarantee (as advertised at the time of last verification)

At the time this page was last updated, the official supplier's page for IonDrops™ advertised a 60-day money-back guarantee on new orders. Terms may change without notice, so always read the current guarantee on the supplier's page before purchase. IonDrops.shop cannot modify or extend the guarantee window.

How to request a refund

1. Locate your order-confirmation email from the supplier. It contains your order number and the supplier's customer-service email address.
2. Email the supplier before your guarantee window closes. State your order number, purchase date, and reason for return.
3. Follow the return instructions the supplier provides (usually a return label or return address). Do not ship the product back to IonDrops.shop — we are not the fulfillment address and cannot receive returns.
4. Once the supplier confirms receipt, the refund is issued to your original payment method within their stated timeframe.

Before you open a return

• Check the packaging for a printed instruction card — IonDrops™ ships with basic installation guidance.
• Try the product for at least 3–7 days. Skin and hair changes are gradual; many buyers change their mind once they see the first-week difference.
• If a specific piece is missing or arrived damaged, contact the supplier immediately and they will typically ship a replacement rather than refund.

Chargebacks

We recommend attempting a refund through the supplier before filing a payment-card chargeback. Chargebacks filed before contacting the supplier can delay resolution.

Editorial corrections

If you find an outdated guarantee term on this page, please contact our editorial team. We update the page after verifying the current terms with the supplier's official page.