Refund & Return Policy
Last updated: July 10, 2026
All Lunavelle purchases made through this website are processed and fulfilled by the official Lunavelle supplier. That means refunds, returns, and any money-back guarantee are administered directly by the supplier, not by this website.
How to request a refund
- Locate your order confirmation email — it contains the supplier's customer-service contact and your order number.
- Contact the supplier's support team with your order number and the reason for your request.
- Follow the return instructions they provide.
Guarantee terms
The specific guarantee window and conditions are stated on the official checkout page at the time of purchase and may change without notice. Always verify the current terms before ordering.
Need help?
If you cannot reach the supplier, contact us and we will do our best to point you to the right channel.