Returns & Refunds
Last updated: July 8, 2026 · Reviewed by the CoolJet editorial team
This page explains how returns and refunds work when you purchase CoolJet through the affiliate link on this website. Because the purchase is completed on the official supplier's website, refunds and returns are handled by the supplier under their own policy.
1. The 30-day money-back guarantee
CoolJet is sold with a 30-day money-back guarantee offered by the official supplier. If you are not satisfied with the product, you may request a refund within 30 days of receipt, subject to the supplier's terms.
2. How to start a return
- Contact the customer service team at support@techwidget.co within 30 days of receiving the product.
- Include your order reference (as shown on the supplier's confirmation email) and the reason for the return.
- Follow the return instructions the customer service team sends you.
3. Refund processing
Refunds are processed by the official supplier under their policy, generally to the same payment method used for the original purchase. Processing time depends on the supplier and your payment provider.
4. Statutory consumer rights
The 30-day money-back guarantee is offered in addition to your statutory consumer rights under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. These rights remain unaffected.
5. Damaged or defective items
If your product arrives damaged, defective, or does not match the description, contact support@techwidget.co as soon as possible with photos and a description of the issue.
6. This website's role
This website is an affiliate partner site. It does not process purchases, take payment, ship products, or issue refunds directly. All commercial actions are handled by the official supplier.