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Refund and Guarantee

Last updated: 15 July 2026 · Reviewed by the Coolizi Coolzy editorial team

Money-back guarantee

The manufacturer of the Coolizi Coolzy offers a money-back guarantee on the device. If, after receiving your order, you are not satisfied with the product, you can request a refund within the period stated on the current official retailer page (usually up to 30 days after receipt of goods).

Which retailer handles refunds

Refunds, exchanges, and warranty are handled exclusively by the official retailer you ordered from. This website is not the seller and does not process orders, payments, or refunds.

How to request a refund

1. Contact the retailer's customer service via the official contact form.
2. State your order number, the reason for the refund request, and your postal address.
3. Follow the return instructions the retailer sends by email — normally return by post to the address they provide.

Consumer rights (UK)

Nothing in this section limits your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013. In particular, you generally have a 14-day right to cancel a distance purchase and a further 14 days to return the goods.

Warranty

The manufacturer's product warranty is defined in the terms shown on the official retailer's website at the time of purchase and applies in addition to your statutory consumer rights.