Refund Policy

AerioQ is backed by a manufacturer 60-day money-back guarantee. This page summarises how the guarantee works. The final policy is set by the manufacturer.

60-day money-back guarantee

If, after 60 days of using AerioQ, you feel it did not cool your room the way you hoped, you may return it for a full refund of the product price. No restocking fee applies to the standard 60-day return.

How to request a refund

1. Contact the manufacturer using the support address in your order confirmation email.
2. Provide your order number and the reason for the return.
3. Follow the return instructions the manufacturer sends you (they may include a return address and label information).
4. Once the return is received and inspected, the refund is issued to your original payment method.

What's not covered

• Return shipping is typically the buyer's responsibility unless the item arrived defective.
• Units damaged by misuse, drops, water immersion (beyond spec) or unauthorised repairs.
• Consumable accessories used past a reasonable amount.

Questions

See our contact page.